Privacy Policy

Yuusk ("we", "our", or "us") operates the website at yuusk.com. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights available to you. Please read it carefully before using our service.

This policy applies to all visitors and registered members. For your rights under the General Data Protection Regulation (GDPR), see our dedicated GDPR page.

1. What We Collect

Information you provide

• Account data: email address, password (stored as a secure hash), date of birth, gender;
• Profile data: display name, profile photo, "About me" text, spoken languages, nationality, height, body type, eye colour, hair colour;
• Review data: profile changes, approval notes, rejection reasons, reports, moderation decisions and internal support actions;
• Communications: messages, attachments and private photo requests you send to other members or to our support team;
• Preference data: notification settings, language choice, cookie choices, ignored or blocked profiles, favourites and visitor history;
• Contact form submissions: name, email, and the content of your message.

Information collected automatically

• Usage data: pages visited, time on page, clicks, and navigation paths;
• Device and browser data: IP address, browser type and version, operating system, device type (desktop/mobile/tablet);
• Location data: approximate city and country derived from your IP address — we never access GPS location;
• Security data: login attempts, session identifiers, Turnstile or similar anti-spam checks, rate-limit events, device signals and fraud-prevention logs;
• Cookies and similar technologies: see the Cookies section below.

2. How We Use Your Data

We use your personal data to:

• Create and manage your account and profile;
• Enable you to connect with other members on the platform;
• Review new profiles, profile updates, photos and reports to maintain community standards;
• Manage favourites, profile views, private photo requests, blocking and ignoring features;
• Process paid memberships, renewals, cancellations, invoices and payment support;
• Send you transactional emails (account verification, password reset, notifications);
• Provide customer support and respond to your enquiries;
• Detect, prevent, and investigate fraud, abuse, or illegal activity;
• Analyse usage patterns to improve the platform's features and performance;
• Comply with legal obligations (e.g., fraud prevention, law enforcement requests);
• Send you service announcements or changes to our policies.

We will not use your data for purposes that are incompatible with the purposes listed above without obtaining your explicit consent first.

3. Legal Basis for Processing

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

• Contract performance — to provide the dating service you signed up for;
• Consent — for optional cookies, marketing communications, and other processing you explicitly agree to;
• Legitimate interests — to prevent fraud, secure the platform, and improve our services;
• Legal obligation — to comply with applicable laws and regulations.

4. Profile, Messaging and Private Photos

Your profile is designed to be shown inside the Service according to account settings, membership rules and our safety systems. Public-facing pages may show limited profile previews, while registered members may see more information depending on their account status and the features available to them.

Messages and attachments are stored so conversations can function, support can investigate abuse reports, unread counts can work and members can manage their own message history. Deleting a conversation from your account may remove it from your view without necessarily removing the other member's copy or records required for safety, billing or legal purposes.

Private photo access is controlled through requests and permissions. We store who requested access, who granted or revoked it, and when the permission changed. This allows you to manage access and allows us to investigate misuse.

5. Payments and Membership Data

If you buy a membership, payment details are processed by our payment provider. We do not store full card numbers or full payment credentials. We may store the plan selected, billing period, payment provider customer identifiers, subscription identifiers, transaction status, renewal date, cancellation status, invoice references, refund status and payment-related support notes.

Payment data is used to activate features, prevent fraud, handle refunds and chargebacks, calculate subscription status, send billing notices and meet tax, accounting and legal obligations.

6. Data Sharing

We do not sell your personal data to third parties. We may share data with:

• Service providers who help us operate the platform, including hosting, database infrastructure, storage, email delivery, payment processing, anti-spam/security checks, CDN/DNS, analytics and support tools;
• Payment providers a secure third-party payment provider, where necessary to process purchases, renewals, cancellations, refunds and disputes;
• Email providers such as Resend, where necessary to send account, security, support and notification emails;
• Law enforcement or regulatory bodies when required by law or to protect the rights and safety of our users;
• Successor entities in the event of a merger, acquisition, or sale of assets — you will be notified in advance.

Your profile information (name, photo, "About me", and profile details) is visible to other registered members. Your email address is never shown publicly on the platform.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account:

• Your profile and uploaded media are removed or deactivated within 30 days after a verified deletion request;
• Messages may be removed from your account view, while records needed for safety investigations, disputes or legal compliance may be retained for a limited period;
• Payment and invoice records may be kept for accounting, tax, fraud-prevention and chargeback reasons;
• Support tickets and moderation records may be retained where needed to enforce our Terms, prevent abuse or resolve legal claims;
• Anonymised analytics data may be retained indefinitely;
• Certain records may be kept for up to 6 years for legal or compliance reasons.

You can request deletion at any time via our Data Deletion page.

8. Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/HTTPS);
• Bcrypt hashing for passwords — we never store passwords in plain text;
• Access controls and logging for our internal systems;
• Regular security reviews of our infrastructure.

No system is 100% secure. If you suspect your account has been compromised, please contact us immediately at [email protected].

9. Cookies

Yuusk uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is used. Categories of cookies we use:

• Necessary: session management, CSRF protection, security. Cannot be disabled.
• Preference: remembers your language and display settings.
• Analytics: anonymised data about page views and usage patterns (opt-in).
• Marketing: used to measure campaign effectiveness (opt-in).

You can manage your cookie choices through the cookie banner on the home page or through your browser settings.

10. International Transfers

Your data may be processed on servers located outside your country of residence, including outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or we verify that the recipient country provides an adequate level of protection.

11. Your Rights

Depending on your location, you have rights including:

• Access — request a copy of the personal data we hold about you;
• Rectification — request correction of inaccurate data;
• Erasure — request deletion of your data ("right to be forgotten");
• Restriction — request that we limit how we process your data;
• Portability — receive your data in a machine-readable format;
• Objection — object to processing based on legitimate interests;
• Withdraw consent — at any time, for processing based on consent.

To exercise any of these rights, contact us at [email protected] or visit our GDPR page. We will respond within 30 days. For data deletion requests, see our Data Deletion page.

You can also manage many choices inside your account, including language, notification preferences, blocked or ignored members, private photo permissions and account closure. Security and account emails may still be sent even if you opt out of optional notifications.

12. Children

Yuusk is strictly for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account, please contact us at [email protected] and we will remove the account promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email or by displaying a prominent notice in the Service. The "Last updated" date at the top of this page shows when it was most recently revised. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

For privacy-related questions or to exercise your rights:

• Email: [email protected]
• Support: [email protected]
• Via our Contact page